Terms & Conditions

• “Company” refers to Sparkli Cleaning Services.
• “Client” refers to the person or organisation booking professional cleaning services.
• “Services” refers to all domestic, commercial, and specialist cleaning services provided by the Company across Gloucestershire.

• All quotes are provided based on the information given at the time of enquiry.
• Prices may be adjusted if the condition of the property differs significantly from what was originally described.
• All quotes are valid for 14 days unless otherwise stated.
• The Company reserves the right to amend pricing where additional time, labour, or materials are required.

• Bookings are confirmed once agreed by both parties.
• The Company will aim to arrive at the scheduled time; however, arrival times may vary due to traffic, delays, or prior jobs.
• Access must be provided at the agreed time. Failure to provide access may result in a cancellation fee.

• Payment is due upon completion of the service unless otherwise agreed in writing.
• For regular/contract cleaning, invoices may be issued weekly or monthly.
• The Company reserves the right to request a deposit for large or one-off jobs.
• Late payments may incur additional administrative charges.

• A minimum of 24 hours’ notice is required to cancel or reschedule a booking.
• Cancellations made within 24 hours may be subject to a cancellation fee.
• The Company reserves the right to cancel or reschedule services due to unforeseen circumstances.

• The first clean may take longer and be charged at a higher rate due to the initial condition of the property.
• This allows the Company to bring the property up to a maintainable standard.

The Client agrees to:

• Provide safe and suitable access to the property.
• Ensure utilities (water, electricity) are available during the clean.
• Secure or remove fragile, valuable, or irreplaceable items.
• Inform the Company of any specific hazards, damages, or special requirements.

• The Company complies with all relevant Health & Safety legislation and COSHH regulations.
• The Company reserves the right to refuse or stop work immediately if conditions are unsafe or pose a risk to staff.

• The Company aims to deliver a high standard of cleaning at all times.
• Any cleaning issues must be reported within 24 hours of the service completion.
• The Company will offer a re-clean where appropriate; financial refunds are not guaranteed.

• The Company will take full care while carrying out services.
• Any accidental damages must be reported within 24 hours.
• Liability is limited to the repair or replacement of the damaged item where appropriate.
• The Company is not liable for:
  • Pre-existing damage or wear and tear.
  • Unsecured or undisposed fragile items.

• The Company provides all necessary professional cleaning equipment and products unless otherwise agreed.
• Eco-friendly and industry-grade products are utilized where possible.

• Regular services (weekly, fortnightly, etc.) are ongoing until formally cancelled by either party.
• A minimum of 7 days’ notice is required to cancel or alter regular cleaning agreements.

• Post-construction cleans involve intensive dust, paint/plaster, and debris removal.
• Additional time or cost may apply depending on actual site conditions.

• All complaints must be submitted in writing within 24 hours of service completion.
• The Company will investigate thoroughly and respond promptly to resolve matters.

• The Company holds comprehensive public liability insurance.
• Policy details can be provided upon formal request.

• All client information, security details, and property data are kept strictly confidential.

• The Company reserves the right to update these Terms & Conditions at any time.
• Updated versions will be made available to active clients.

18.1 The Company reserves the right to take photographs before and after cleaning as part of quality control.

18.2 These images are utilized for work verification, dispute protection, and record-keeping purposes.

• Keys provided to Sparkli Cleaning Services will be stored securely and handled with strict confidentiality.
• Keys are coded without identifiable client details.
• Liability for lost keys is strictly limited to reasonable key replacement costs.

• These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.