Sparkli Cleaning Services

• “Company” refers to Sparkli Cleaning Services.
• “Client” refers to the person or organisation booking services.
• “Services” refers to all cleaning services provided by the Company.

• All quotes are provided based on the information given at the time of enquiry.
• Prices may be adjusted if the condition of the property differs significantly from what was originally described.
• All quotes are valid for 14 days unless otherwise stated.
• The Company reserves the right to amend pricing where additional time, labour, or materials are required.

• Bookings are confirmed once agreed by both parties.
• The Company will aim to arrive at the scheduled time; however, arrival times may vary due to traffic, delays, or prior jobs.
• Access must be provided at the agreed time. Failure to provide access may result in a cancellation fee.

• Payment is due upon completion of the service unless otherwise agreed in writing.
• For regular/contract cleaning, invoices may be issued weekly or monthly.
• The Company reserves the right to request a deposit for large or one-off jobs.
• Late payments may incur additional charges.

• A minimum of 24 hours’ notice is required to cancel or reschedule a booking.
• Cancellations made within 24 hours may be subject to a cancellation fee.
• The Company reserves the right to cancel or reschedule services due to unforeseen circumstances.

• The first clean may take longer and be charged at a higher rate due to the condition of the property.
• This allows the Company to bring the property up to a maintainable standard.

The Client agrees to:

• Provide safe and suitable access to the property.
• Ensure utilities (water, electricity) are available.
• Secure or remove fragile, valuable, or irreplaceable items.
• Inform the Company of any hazards, damages, or special requirements.

• The Company complies with all relevant Health & Safety legislation and COSHH regulations.
• The Company reserves the right to refuse or stop work if conditions are unsafe or pose a risk to staff.

• The Company aims to deliver a high standard of cleaning at all times.
• Any issues must be reported within 24 hours of the service.
• The Company will offer a re-clean where appropriate; refunds are not guaranteed.

• The Company will take full care while carrying out services.
• Any damages must be reported within 24 hours.
• Liability is limited to repair or replacement of the damaged item where appropriate.
• The Company is not liable for:
  • Pre-existing damage.
  • Wear and tear.
  • Items not secured or disclosed.

• The Company provides all necessary cleaning equipment and products unless otherwise agreed.
• Eco-friendly and professional-grade products may be used where possible.

• Regular services (weekly, fortnightly, etc.) are ongoing until cancelled by either party.
• A minimum of 7 days’ notice is required to cancel regular services.

• Post-construction cleans may involve heavy-duty cleaning such as dust removal, paint/plaster removal, and debris cleaning.
• Additional time or cost may apply depending on site condition.
• The Company is not responsible for damage caused by poor workmanship or materials.

• All complaints should be submitted in writing within 24 hours.
• The Company will investigate and respond promptly to resolve any issues.

• The Company holds appropriate public liability insurance.
• Details can be provided upon request.

• All client information and property details will be kept strictly confidential.

• The Company reserves the right to update these Terms & Conditions at any time.
• Updated terms will be provided where applicable.

18.1 The Company reserves the right to take photographs before, during, and after the cleaning service as part of its quality control and documentation process.

18.2 These images are used for:

• Proof of work completed.
• Condition of the property prior to cleaning.
• Protection against false damage claims.
• Evidence in the event of payment disputes.

18.3 All photographs are taken in a professional manner and will not include any personal or sensitive items where possible.

18.4 Images will be stored securely and will only be used internally or shared if required for dispute resolution or legal purposes.

18.5 By accepting our services, the Client agrees to the use of photographic evidence as outlined above.

• Where keys are provided to Sparkli Cleaning Services Ltd, they will be stored securely and handled with strict confidentiality at all times.
• All keys are coded and are not stored with identifiable property details or client information.
• The Company takes all reasonable precautions to ensure the safety and security of keys; however, Sparkli Cleaning Services Ltd accepts no liability for loss or damage unless proven to be caused by negligence.
• In the event of lost keys due to proven negligence, liability will be limited to the reasonable cost of key replacement only.
• The Client is responsible for ensuring that access arrangements (including alarm codes, entry instructions, and key access) are correct and up to date.
• If access cannot be gained due to incorrect or missing information, the scheduled clean may still be chargeable in full.
• The Company is not responsible for any alarm activations, security issues, or call-out charges resulting from incorrect instructions provided by the Client.

• These Terms & Conditions are governed by the laws of England and Wales.